Student and Parent Tech Support
Instructions for Katy ISD Digital Resources
Use the links below to locate helpful information for District technology tools.
HOME ACCESS CENTER (Tech Tip): Please remember, only students from 5th - 12th grade have access to HAC with their student account. PreK-4th grade Parents can login with their parent credentials.
Non-Technology questions should be directed to student campuses.
For KISD USERNAME and PASSWORD assistance, please visit our Password Self Service tool to retrieve a username and/or update a password.
If the issue is with CANVAS, login to CANVAS (via MyKaty Cloud) and click the question mark in the left navigation section to submit a help request.
If you still need other technology assistance, please follow the directions linked below to enter a new support request into the KISD Technology ticketing system.
Parent Tech Support Guide
Student Tech Support Guide
Parent Tech Support operates 6:30 AM - 4:30 PM Monday – Friday, excluding holidays.
Parent Tech Support: 281-396-7400 (info line only)